1. WHERE IS MY ORDER?
You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your shipping or contact our Customer Care Team to help track your order.
2. CAN I USE MORE THAN ONE DISCOUNT CODE ON MY ORDER?
Discount codes can’t be used in conjunction with any other offer or promotion. Only one discount code is permitted per order.
3. ARE YOUNG N FOXY SIZES STANDARD? WHAT IF MY BODY TYPE IS IN BETWEEN SIZES?
Young N Foxy sizing is standard and more often than not true to size, however some products may vary depending on the label. If you are between sizes, we generally suggest selecting a size down, depending on the style of the garment. Sizing charts are located in the product descriptions and via the footer of the website. Our Customer Care team can always assist you with any sizing and fit queries you might have so please don’t hesitate to get in touch with us via email.
4. HOW DO I FIND OUT THE MATERIALS OF A GARMENT?
The materials of each garment are located in the description of each product.
5. CAN I CANCEL OR MAKE CHANGES TO MY ORDER ONCE IT HAS BEEN PLACED?
Unfortunately not. Once your order has been placed, we are unable to amend or cancel your order. This includes orders for pre-order styles as these items are produced by order.
6. CAN I RETURN MY ITEM?
You are more than welcome to return any full priced item within 21 days of the parcel being delivered to you. Sale items and items purchased during promotional periods are unable to be returned. For more information on how to return an item or to see our return conditions, head to our Returns Policy page.
7. DO I HAVE TO PAY FOR POSTAGE IF I RETURN MY ITEM?
You will have to cover the postage cost to return any garment to us. Exceptions will be granted if Young N Foxy is at fault, for example for any faulty garments or dispatch errors.
8. HOW DO I CONTACT YOUNG N FOXY?
You can contact us with all online enquires via email and we will endeavour to get back to you within 24-48 hours.